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Refund policy

MANAKABU Return, Refund & Cancellation Policy

Last updated: 28 October 2026

At MANAKABU, we take care to prepare and deliver your order correctly. If your product arrives damaged, defective, or different from what you ordered, don't hesitate to get in touch with us so we can help resolve the issue.

This policy applies to purchases made through the MANAKABU website.

1. Return Eligibility

We do not accept returns simply because a customer changes their mind, selects the wrong design, or no longer wants the product.

However, if you receive a product that is damaged, defective, or incorrect, you may contact us within 7 days of delivery to request assistance.

Eligible cases will be reviewed based on the details and evidence provided. Remedies will be offered in accordance with this policy and applicable consumer-protection laws.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

To help us verify and resolve the issue, please provide:

  • Your order ID.

  • A clear description of the issue.

  • An unboxing video showing the package and the product received, preferably recorded continuously from opening the package.

  • Clear photographs or additional videos, if requested.

Please retain the original packaging and the product until we advise you on the next steps.

Video evidence helps us investigate product and delivery issues. If you cannot provide a video, please contact us with the available evidence so we can review your case.

Resolution

Damaged or defective product: After verification, you may choose an appropriate replacement or refund.

Incorrect product or design received: After verification, MANAKABU will arrange a replacement with the correct product at no additional cost.

If a replacement is unavailable, we will discuss an appropriate resolution with you in accordance with applicable requirements.

MANAKABU will bear reasonable return-shipping costs for verified damaged, defective, or incorrectly supplied products.

3. Product Condition and Inspection

Products reported as damaged, defective, or incorrect may be inspected before a return, replacement, or refund is approved.

Please do not discard, alter, or dispose of the product or its packaging before contacting us.

Opened products may be considered for a return or refund when the issue relates to damage, a defect, or an incorrect item.

Nothing in this section limits any rights you may have under applicable law.

4. Refund Policy

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

For Cash on Delivery (COD) orders, we may request the necessary bank account or other eligible payment details to process an approved refund.

Refunds will be initiated within the applicable processing period after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Any applicable refund of shipping charges will be determined according to the circumstances of the order and applicable requirements.

5. Replacement Policy

Where a replacement is approved, MANAKABU will coordinate the next steps with you.

For verified damaged, defective, or incorrectly supplied products, reasonable replacement and return-shipping costs will be borne by MANAKABU.

Replacement availability and delivery timing will be communicated to you after your case has been reviewed.

6. Order Cancellation

You may request cancellation before your order is dispatched.

Please contact us as soon as possible and provide your order ID. Cancellation requests are subject to confirmation that the order has not already been dispatched.

Once an order has been dispatched, it cannot ordinarily be cancelled under this pre-dispatch cancellation process. This does not affect any rights or remedies available under applicable law.

If a cancellation is approved for a prepaid order, the eligible refund will be processed to the original payment method. For COD orders, no advance product payment refund is ordinarily required unless a payment has already been collected.

7. How to Request a Return, Replacement, or Refund

To report an issue or request cancellation, contact our support team on WhatsApp.

Please include:

  • Your order ID.

  • Your name.

  • A brief explanation of your request.

  • Relevant photographs or video evidence, where applicable.

Our team will review your request and communicate the next steps.

WhatsApp Support: 99999999

8. Contact Us

For questions about this policy or assistance with an order, please contact MANAKABU through our official WhatsApp support channel.

We aim to handle every genuine product issue fairly, transparently, and in accordance with applicable consumer-protection requirements.

9. Policy Updates

MANAKABU may update this policy from time to time to reflect changes in our operations or applicable requirements. The latest version published on our website will apply, subject to any rights or obligations that cannot lawfully be changed.